سياسة الاستبدال والاسترجاع

Nasmah Store Return and Exchange Policy Nasmah Store is committed to customer satisfaction, so we have established a clear and transparent return and exchange policy in accordance with approved regulations. First: Return and Exchange Conditions The customer has the right to request a return or exchange within 7 days from the date of receipt of the order. The product must be: - In its original condition. - Unused. - Unopened. - In its original packaging with all accessories. A purchase invoice or order number must be attached. Second: Products not eligible for return or exchange - Used or opened products. - Damaged products due to misuse. - Discounted products or those included in promotional offers. - Products without their original packaging. Third: Return process If the reason for the return is due to an error from the store or a manufacturing defect: - Nasmah Store bears all shipping costs. If the return is at the customer’s request without any error: - The customer bears the shipping costs. The product will be inspected upon receipt, then: - The amount will be refunded within 7–14 working days to the same payment method used. Fourth: Exchange process The product can be exchanged for another product of the same value or higher with the difference paid. - The customer bears the shipping costs if the reason is not due to an error from the store. Fifth: Order cancellation An order can be canceled before it is shipped without any fees. If the order has been shipped, the above return policy applies. Sixth: Contact and customer service If you have any inquiries or wish to request a return or exchange, you can contact us via: Email: [email protected] Phone number: +966 53 791 324